Terms and Conditions of Purchase
These General Terms and Conditions of Purchase apply to the purchase of products that NEEDEN CORP, operating under the trade name "Radsow®" ("NEEDEN CORP"), sells via its website (the "Site") to any Internet user (the "Customer(s)") subject to the specific terms and conditions set forth in the product presentation.
The identification and contact details of NEEDEN CORP are as follows
- Corporate name: NEEDEN CORP.
- Headquarters address: 14 Bd Raymond Poincare, 92380, Garches, France
- Tax identification code nº: 809 833 346 00020
- Email: email@example.com
- Phone : 09 77 55 03 65 (10am-1pm 2pm-5pm, Monday to Friday except local holidays)
1 - Essential characteristics of the products sold
The website sells clothes for men and women.
Each product is accompanied by the following data:
- Name of the article
- Image(s) of the item
- Description of the item
- Available sizes and colors
- Washing instructions
NEEDEN CORP has made every effort to show garment colors as close to reality as possible. However, the color of the garments displayed on the screen of your machine may be subject to variations depending on the quality or type of garment. In this sense, NEEDEN CORP cannot guarantee that the colors that appear on the screen of your device are faithful to reality.
The user declares that he/she has read and accepted the general sales conditions prior to placing his/her order. The validation of your order is thus worth for acceptance of the general conditions of purchase.
By placing a purchase order on the Site, the Customer declares that he/she is over 18 years of age and has the legal capacity to purchase the products offered on the Site. To this end, NEEDEN CORP reserves the right to request, at any time, proof of age from the Customer. In the event that NEEDEN CORP verifies that the Customer is not of legal age, or that the Customer does not comply with NEEDEN CORP's request, or does not properly comply with NEEDEN CORP's request, NEEDEN CORP will prevent the Customer from purchasing the requested product.
The purchase of products offered on the Site implies acceptance of the terms of the Terms and Conditions of Purchase. Before accepting them, please read their content carefully. If you do not accept the General Terms and Conditions of Purchase, the purchase of the products will not be carried out and, consequently, will not entail the assumption of any type of obligation and/or liability on the part of NEEDEN CORP.
Furthermore, NEEDEN CORP reserves the right to change the content and/or scope of the General Terms and Conditions of Purchase at any time.
2 - Formalities
In order to proceed with the purchase of the products offered on the Site, the Customer must follow each of the formalities of the procedure provided for therein. To proceed with the purchase of a product, it will not be necessary to be registered on the Site via the "Register Now" section, as it can be purchased directly via the "Express Payment" option or Facebook and/or Google Connect with his own identifiers.
Customer should note that access to and, if applicable, registration with Facebook and Google are governed by the terms and conditions provided by Facebook and Google, respectively, and NEEDEN CORP shall not be liable for any violation of these terms and conditions by Customers.
During subsequent purchase processes, if the Customer has registered, they will only need to provide their username or email address and password in the "Login" section.
To place an order, you must follow the online purchase procedure and click on "Authorize Payment". You will then receive an e-mail acknowledging receipt of your order (the "Order Confirmation"). We will also inform you by e-mail that the product is being shipped (the "Shipping Confirmation").
3 - Purchasing Procedures
1. The items to be purchased must be selected and added to the cart by clicking on the corresponding icon.
2. The shopping cart will contain the reference of the selected item, its name, size, chosen color and its price, in the corresponding currency (including taxes). The price does not include shipping, which varies according to the shipping method chosen.
4. Before placing the order, the customer will be presented with a summary of the order identifying the product(s) added to the shopping cart, their total price (including shipping and taxes) with the details of each item and the shipping details of the order, so that the customer can confirm the order by clicking on the button with the phrase "Confirm Payment".
If, before confirming the payment, you detect an error in your order, you can modify any detail of it by clicking on the button "Modify" or "Delete". If you detect an error in your order after the checkout process is complete, please contact our customer service department. Once the order is placed, the order number will be communicated by the website/app itself so that the customer can track their order at any time and from their device. Likewise, an automatic email will be sent to the address indicated by the customer to acknowledge receipt of the order with a description of the order and including the personal data provided by the customer. The non-receipt of this message may be due to a transitory communication problem in the network or to a typing error in the e-mail address provided. In both cases, NEEDEN CORP recommends that the customer contact customer service.
5. Receipt of the aforementioned order acknowledgement does not constitute acceptance of the order by NEEDEN CORP. Customer's order constitutes an offer to purchase the Product(s) from NEEDEN CORP. All orders are subject to acceptance by NEEDEN CORP. NEEDEN CORP is not obligated to accept the order and may, at its discretion, decline to accept the order. Customer acknowledges, however, that by clicking on the "Submit Payment" button, Customer acquires the obligation to pay for the Product(s) upon acceptance of the order by NEEDEN CORP. In this respect, when NEEDEN CORP accepts the order, it informs the customer by a new e-mail confirming that the order has been shipped or, if applicable, is available for pick-up (the "Confirmation").
4 - Prices and payment methods
The price of the products will be that which appears in euros (€) on the Site and will include VAT and any other tax and/or fee that may be applicable, as well as any shipping costs duly detailed.
The items offered on this website are only available for delivery in the French territory.
In case of an order delivered in a country other than France, the customer is the importer of the products he/she purchases. For all products shipped outside the overseas territories or the European Union, the invoice is established on the price excluding taxes. The customer is solely responsible for the declaration and payment of any customs duties or other taxes that may be due in his country.
In addition, NEEDEN CORP may offer discounts as part of certain promotions, although these discounts may not be combined with other promotions.
NEEDEN CORP reserves the right to make any changes it deems appropriate to product prices at any time. In any event, the price applicable to the purchase order placed by the Customer is the price indicated at the time of acceptance of the General Terms and Conditions of Purchase for the selected product and in any event, the Customer will know the final price, including applicable taxes, of the selected products.
NEEDEN CORP strives to provide accurate and complete product information that is as current as possible.
Customer may make payment by any of the "Payment Methods":
- Credit card (Visa, Mastercard and American Express)
- Bank transfer
- Sofort, Apple Pay and Amazon Pay payment platforms
After payment, the Customer will receive an email confirming the purchase and a copy of these Terms and Conditions.
5 - Delivery of products
The product order is firm when the Customer receives the Confirmation from NEEDEN CORP.
As long as NEEDEN has not confirmed the order, the Customer is entitled to modify or cancel it. Customer shall be informed as soon as possible of any price or schedule changes resulting from the requested modifications.
Once NEEDEN CORP has verified that the purchase has been correctly made, it will proceed with the delivery of the products to the address indicated by the Customer in the purchase procedure, within the timeframe indicated in the "Delivery Information" section of the Site and which, in no case, will be longer than thirty (30) days following the Confirmation. After 30 days, in the event that the Customer has not received the package, the Customer may request NEEDEN CORP to deliver the package within a reasonable additional period of time, and thereafter, if the new period of time is not met, the Customer has the right to cancel the order or request a refund. No delivery of products will be made on Saturdays, Sundays and/or holidays of the courier company, the delivery being made on the next working day.
Deliveries may be free of charge for orders over a certain amount, for orders below this amount, delivery charges will apply.
No deliveries of products will be made on Saturdays, Sundays and/or holidays of the courier company, the delivery being made on the next working day.
The Customer may check the status of his order at any time in the "My Orders" section.
The delivery of the products is deemed to have taken place from the moment they have been made available to the Customer or to third parties authorized by the Customer.
All product purchase orders are subject to availability. If at the time the order is placed, NEEDEN CORP detects that any of the products included in the order are out of stock in its warehouses, NEEDEN CORP will attempt to locate the product by other means that may be available to it. If such availability is not possible, NEEDEN CORP will inform the Customer and may offer a product of similar characteristics of equal or better quality, although the Customer may alternatively cancel the purchase order and recover the amount paid within a maximum of thirty (30) days.
If, at the time of delivery of the products, the Customer is absent, the courier company hired for this purpose will leave a receipt indicating how to proceed to arrange a new delivery.
6 - Responsibility for errors
NEEDEN CORP is not responsible for any errors that may occur during the delivery of products in the event that the Customer has not correctly filled out the form provided on the Site. In the event of an incident in the delivery of the products, NEEDEN CORP will inform the Customer as soon as it becomes aware of it.
The risk of the products is transferred to the Customer as soon as they have been made available to him and, in the event of their return, remains the responsibility of the Customer until their delivery to NEEDEN CORP.
7 - Guarantees and exclusion of responsibility
A - Guarantee of the products:
The guarantee of the products sold through the Site is in accordance with the provisions of the legislation in force and, consequently, in a general manner, NEEDEN CORP is responsible for any lack of conformity of the product expressed and proven by the Customer within a period of two (2) years as of the delivery of the products.
In particular, if the product sold by NEEDEN CORP does not conform, the Customer may choose between repair or replacement of the product (unless one of these options proves impossible or disproportionate) or, alternatively, between a reduction in price or termination of the contractual relationship in accordance with applicable law.
The Customer shall inform NEEDEN CORP of the lack of conformity within two (2) months from the date on which it became aware of the lack of conformity.
Notwithstanding the foregoing, the products shall be deemed to conform to the contract provided that:
- they conform to the description we have made of them and possess the qualities we have.
- they are fit for the purposes for which products of the same kind are usually intended and ;
- are fit for the purposes for which products of the same kind are normally used and ;
- have the quality that can reasonably be expected from a product of the same type
B - Disclaimer of Liability:
Except as otherwise provided in these Terms of Purchase, our liability for any product purchased from our website is strictly limited to the purchase price of that product.
However, except as otherwise provided by law, we accept no liability for the following losses, however caused:
i. loss of revenue or sales :
ii. loss of business ;
iii. loss of profits or contracts;
iv. loss of anticipated savings;
v. loss of data; and
vi. loss of management time or office hours;
vii. loss of business time or office hours.
viii. Damage to or deterioration of products sold by NEEDEN CORP due to causes beyond the control of the manufacturer or NEEDEN CORP or, if applicable, those acting under their responsibility (force majeure, accident, etc.) or as a result of improper configuration and/or installation of the product by the Customer; and
ix. Damage or deterioration of the sold products is caused by or originates from a component not supplied by the manufacturer or NEEDEN CORP or is the result of modifications or repairs made by persons other than the manufacturer or NEEDEN CORP or, as the case may be, by those acting under their responsibility.
In case of return of goods due to non-conformity, the return costs are at the expense of NEEDEN CORP.
8 - Withdrawal
In any event, the Customer has a period of fourteen (14) calendar days from the date of receipt of the product to exercise his right of withdrawal at no cost to him.
However, it is not appropriate for the Customer to exercise the right of withdrawal for the supply of, inter alia, (i) products that have been manufactured according to the Customer's clearly personalized specifications and (ii) sealed products that cannot be returned for reasons of health protection or hygiene and that have been unsealed after delivery, as well as in all other cases provided for by the applicable regulations.
In order to exercise the right of withdrawal, the Customer must fill in the Withdrawal Form and send the product to be returned with all instructions, documents and packaging.
Once the product(s) has been received, NEEDEN CORP will verify that it is in good condition and, if an exchange has been requested, will proceed to send the required size or, if a refund has been requested, will refund the amount in the same payment method used for the purchase once the right of withdrawal has been exercised and, in any case, within a maximum of fourteen (14) calendar days from the receipt and knowledge of the decision to withdraw from the product and the Withdrawal Form.
NEEDEN CORP cannot accept exchanges or returns of used or damaged garments (as long as it is not a defect in quality or workmanship).
It will not be possible to exchange one model for another, only the size can be exchanged. To exchange one product for another, the customer must return it and make a new purchase.
All returns or exchanges of purchased products must be carefully packaged and include the delivery note or return or exchange form duly completed. If you do not have these documents at the time of return or exchange, you can download the return or exchange form by accessing the order details page in your customer area. available on the Site.
9 - Protection of personal data
10 - Complaints and claims
The Customer shall contact NEEDEN CORP, by the means indicated at the beginning of the General Terms and Conditions of Purchase, to express complaints and claims, and NEEDEN CORP undertakes to deal with them as soon as possible and, in any case, within one month of their submission.
The Customer has the right to request a physical invoice for any order placed.
To learn more about your rights and applicable company policies, please see our legal notice.